How can an insurance agency automate certificates of insurance?
Automate the steps around the certificate, not the judgment. DouxProcess catches each certificate request from email, text or a portal. It checks that the policy is active and the limits meet the requirement, builds the certificate with the right holder and wording, and puts it in front of your account manager to approve. Standard requests are ready in minutes. Odd ones come to you.
The part that has to stay right.
The wording. Additional insured, waiver of subrogation, and primary and non-contributory appear only when the endorsement is really on the policy. If the contract asks for something the policy does not show, it stops and your account manager decides. An expired or cancelled policy gets no certificate, and you are told why.
What it issues.
Certificates of liability insurance for general liability, auto, umbrella and workers' comp, and evidence of property. Each certificate is sent after you approve it, then filed on the client record with the request that triggered it.
Straight answers.
Does it send certificates on its own?
No. It prepares the certificate and your account manager approves it. Then it sends, files and logs it.
Can it add an additional insured?
Only when the additional insured endorsement is on the policy. A certificate never shows coverage the policy does not have.
Where do the requests come from?
Email, text or a portal. It catches them wherever they arrive.