Is it safe to use AI in an insurance agency? What about E&O?
It is safe when the model reads and your procedures decide. The E&O risk in AI comes from guessing. DouxProcess uses a language model only to read mail and documents. The agency's written procedures decide what happens next, and anything that leaves the agency, binds coverage or moves money waits for a person's sign-off. There is no setting that turns that off.
Holds instead of guessing.
When something does not match your procedures, DouxProcess stops and asks. A certificate never shows coverage the policy does not have. A client is never told a change is covered until the carrier confirms it. Binding is always a licensed person's decision.
Everything on the file.
Every action is logged on the client record with the evidence that produced it: the email, the document, the approval. If anyone asks, the record answers.
Straight answers.
Will it email my clients or carriers on its own?
No. Anything that leaves the agency waits for a person's sign-off.
Does the model decide what happens to a policy?
No. The model reads. Your procedures decide. Your people approve.